Five-Year Limited Warranty
Pacific Toilets LLC plumbing products are warranted to be free of defects in material and workmanship for five (5) year from date of purchase. This warranty is extended only for the original purchaser.
Pacific Toilets LLC will, at its election, repair, replace or make appropriate adjustment where Pacific Toilets LLC’s inspection discloses any such defects occurring in normal usage provided the product was properly installed and used in accordance with instructions. Pacific Toilets LLC is not responsible for removal, installation or shipping costs. Use of in-tank toilet cleaners will void the warranty.
This warranty does not apply to the following items.
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
Damage or loss resulting from removal, improper repair, or modification of the product.
Damage or loss resulting from sediments or foreign matter contained in water system.
Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.
Tank flushing mechanisms of plastic or rubber moving parts.
Toilet seats of plastic, wood or metal.
To obtain warranty service contact Pacific Toilets LLC either through your plumber or dealer or by writing to Pacific Toilets LLC, Attn: Customer Service 1890 Newport Ave. Pasadena, CA 91103, e-mailing firstname.lastname@example.org or by calling 1-888-797-0026.
If the size of the product or nature of the defect is such the product cannot be returned to Pacific Toilets LLC, receipt by Pacific Toilets LLC of written notice of the defect shall constitute delivery. In such case, Pacific Toilets LLC may choose to repair the product at the purchaser’s location or to transport the product to a service facility.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. PACIFIC TOILETS LLC AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.
This is Pacific Toilets LLC’s exclusive written warranty. This is the only warranty made by Pacific Toilets LLC. Repair, replacement or appropriate adjustment as provided under this warranty shall be the exclusive remedy available to the purchaser. Pacific Toilets LLC shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses insured by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty.
Pacific Toilets LLC shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite). Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.